Refund policy

Returns, Exchanges & Refunds

1. Changed your mind? 14 days

You can return or exchange any item within 14 days of receiving it, without giving a reason. This includes items bought on sale. The item must be unused, unworn and unwashed, with its tags and original packaging.

2. Faulty, damaged or wrong item: 30 days

If an item is faulty, damaged, or not what you ordered, contact us within 30 days of receiving it. We will replace it or refund you, and we pay all shipping costs.

3. How to start a return or exchange

Use our returns portal with your order number and phone number, or email us at star.worlddd.69@gmail.com. Please do not send items back without contacting us first, so we can arrange the pickup.

4. Return shipping

Changed your mind: you pay the courier's return shipping fee. We will tell you the amount before the pickup.
Faulty, damaged or wrong item: we pay.

5. Trying on at the door

You can try your order on when the courier arrives. If you do not want it, you can refuse the whole package at the door and pay only the delivery fee. See our Shipping policy.

6. Exchanges

You can exchange for a different size or colour if it is in stock. If it is not, we will refund you instead, and you can place a new order.

7. Refunds

We refund you within 7 days of receiving the returned item.

Paid by InstaPay: we refund to the InstaPay account you paid from.
Paid cash on delivery: we refund by InstaPay transfer to the number you give us, unless we agree on another method with you.

You get back the full price of the returned items. If the item was faulty, damaged or wrong, we also refund the original delivery fee.